One of reasons I took the position of QA manager at Corvesta was to help improve my soft skills in leadership. I have a lot of experience managing teams and individuals I have established. I have not had many chances to inherit an established team and try to transform them into my way of thinking.
Established teams can come with bad habits and lack of trust for the ‘new guy’.
Initially I took a ‘brute force’ approach that worked with some individuals and alienated others. I am a high DIC with a very low supportive score. I had no idea what this really meant until I spent some time with Lynda. I have never been a cheerleader and always expected my employees to fall in line or leave. I did not fully understand how to encourage and foster the good that was within people to make them succeed.
I have had some extensive training with Lynda and I have learned a lot of different techniques that I utilize every day to bring the best out of each individual on my team. At one point during the year I felt that my team didn’t trust my judgment and weren’t ‘on board’ with my ideas.
Through Lynda’s encouragement I kept at it, and today I can say that I understand how each of my employees should be managed to get the best out of them. I listen more, I pay attention, I encourage, and I let them fail.
Now I feel that my employees trust me and they are beginning to really break out of their molds. They are thinking outside the box, they are asking uncomfortable questions, and I can see the light bulbs going off as I let them come to their own conclusions. (That happen to be exactly what I wanted in the first place)
Brute force will work with some but true leadership comes from understanding how to listen and act from your head, heart, and gut.
I want to thank Lynda for helping me improve as a leader. These lessons have not only helped in my life at work but personally as well.
IT QA Manager